Transformation & change management

Building change that lasts

In a world defined by constant volatility, change is no longer a one-time initiative. It's the new normal. Yet, without clarity and purpose, transformation efforts lose momentum. Our approach is designed to de-risk transformation, breaking it down into manageable, strategic steps – co-created with your teams and sharply aligned with your business priorities. With deep expertise across industries and disciplines, we empower your organisation with tailored strategies that bridge technology, organisation, and market dynamics.​

Services

We're here to help you with

All our services are grounded in practice and designed to reduce risk, foster alignment, and enable your teams to deliver impact fast.
  • Creating and driving transformation programmes

  • Change management strategies

  • Prototyping change through Minimum Viable Change (MVC) initiatives

  • Implementing new ways of working

  • Building capabilities that last

  • Communication programmes that engage and align

Meet our Experts

A man with short, salt-and-pepper hair sits casually on a black chair in a minimalist studio with a white background. He is wearing a dark blue shirt with a gray vest, dark gray trousers, and brown leather boots. His hands are loosely clasped, and he looks at the camera with a friendly and confident expression.
A young woman with shoulder-length brown hair and a friendly smile stands in a modern, well-lit office. She is wearing a beige blazer over a black top and a delicate necklace. The background features a glass wall with reflections of an open workspace. She looks directly into the camera with a confident and approachable expression.
A young woman with long, wavy brown hair and round glasses smiles warmly at the camera. She is wearing an elegant, long-sleeved blue shirt and gold earrings. The background is a simple, light gray wall with a soft blur. Her friendly and open expression conveys warmth and confidence.

The biggest barrier to change isn’t technology – it’s figuring out how to spark curiosity and activate teams.

Dr. Franz Steinberger

Principal Consultant & Lead Strategy

Ray Sono

A man with short, salt-and-pepper hair sits casually on a black chair in a minimalist studio with a white background. He is wearing a dark blue shirt with a gray vest, dark gray trousers, and brown leather boots. His hands are loosely clasped, and he looks at the camera with a friendly and confident expression.

Driving change in complex environments: The hidden reason most transformations fail – and how to ensure success.

Reality doesn’t wait. It won’t ask if you’re ready. It shows up in knots, complex, real. That’s when your vision has to hold. Not just inspire. Endure. Transformation needs relevance, emotion and ownership.

Regina Puls

Principal Consultant Strategy

Ray Sono

A young woman with shoulder-length brown hair and a friendly smile stands in a modern, well-lit office. She is wearing a beige blazer over a black top and a delicate necklace. The background features a glass wall with reflections of an open workspace. She looks directly into the camera with a confident and approachable expression.

Ever felt like you’re managing change on paper but not in reality? Then this is for you.

‘Pay attention to the people side of change! It will be exciting, emotionally engaging and successful - we promise!

Magdalena Klich

Expert Lead Human Relations, Psychologist

Ray Sono

A young woman with long, wavy brown hair and round glasses smiles warmly at the camera. She is wearing an elegant, long-sleeved blue shirt and gold earrings. The background is a simple, light gray wall with a soft blur. Her friendly and open expression conveys warmth and confidence.

Change starts with people. In HR, our role is to create the space for them to actively shape it.

Our approach

Five essentials for change that sticks

Change isn’t about checklists or one-size-fits-all playbooks. It’s about designing a journey that works in your context, with your people. Here’s how we make change tangible and scalable:
Start with a clear and compelling vision

Define a desirable future – one that moves people emotionally and rationally. Then operationalise it into concrete initiatives.

Prototype change – don’t master-plan it

Test ideas early. Build Minimum Viable Changes (MVCs) to reduce risk and scale what works.

Make people the engine of transformation

Engage early adopters, empower change champions, and co-create with your teams. Change spreads through people, not mandates.

Balance control with ownership

Build a system that guides without micromanaging. Create the right environment – clear responsibilities, agile processes, and space to act.

Embed change in everyday work

Align systems, structures, and mindsets. Reinforce new behaviours and turn change into habit – not just a project.

Group of professionals engaged in a meeting around a high table in a modern glass-walled office, with motion blur of people walking past in the foreground.
We’ve significantly enhanced our internal communications and fostered a robust sense of community within our digital environment. Ray Sono’s approach, based on small, iterative changes and direct employee involvement at all levels, has led to improved engagement, a streamlined information flow and a more cohesive organisational culture.
Rabih Kanaan
CEO
B&O Service

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Let's build change together!