Senior User Experience Designer (all genders) | Product & Service

Start: Earliest possible date
Contract: Permanent, full-, or part-time position
Location: Berlin, Frankfurt am Main, Munich

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Digital Transformation Support

Since 1992, we have been shaping the digital world of companies and organisations of all sizes and sectors. Locally, nationally, and globally. We are far more than just consultants, creators of ideas and impulses, or pure implementers. We see ourselves as pioneers and companions in digitalisation. We advise on digital transformation and build brands in all channels, for key touchpoints, different devices, and international markets. This results in exciting projects with varied and interdisciplinary positions.

At our locations in Munich, Berlin, Frankfurt, Cologne or on-site at the client's premises, we work on the digital core of renowned companies: Audi, Austrian Airlines, Bayern Tourismus, BMW, BRITA, BSH Hausgeräte, Deutsche Bahn, Linde, MAN, McDonald's, National Geographic Deutschland, Voith, WMF and Zeppelin.

Senior User Experience Designer (all genders) | Product & Service: The drivers of creative innovation in the digital agency

As a Senior Experience Designer (all genders) at Ray Sono, you have the opportunity to help set up complex projects. In cooperation with our team of UX designers, product managers and developers, you will develop and optimise digital products and bring them to life with a clear focus on users. You will be co-responsible for the content development of the UX area, joining a team of more than 30 experience design experts with different expertise in UX, visual, motion and content design.

In your role as Senior User Experience Designer (Product & Service) (all genders) at Ray Sono ...

... you drive innovation, product development and transformation processes and develop solutions that are in line with customers' product and brand strategy.

... you will often work in an agile way with stakeholders, product owners, UX/UI designers and developers to optimise complex concepts that require great thinking skills.

... you advise customers with user-oriented solutions tailored to technical circumstances, organise workshops and design sprints.

... you will analyse customer and user requirements using service design methods such as journey mapping, service blueprints and design sprints.

... you create and develop customer journeys, product strategies, opportunity and experience maps and present your concepts convincingly to executives and major brands.

... you build user-friendly scribbles, wireframes and functional prototypes that take into account target group, CI guidelines and usability.

... you support your team members and will act as a mentor for their professional development.

To give you a better idea of our daily work, here are some typical questions:

  • How can we optimise prototyping iterations to achieve a better understanding of user behaviour?
  • How can we effectively prioritise the scope of the product to ensure its implementation runs smoothly?
  • How can we use the available data and insights to get a clear picture of user’ future needs and expectations?
  • How can we develop a compelling digital blueprint that addresses user needs while supporting the business objectives?

What you bring to the table:

We are a diverse team with different expertise – and we believe you can be a valuable team member regardless of a specific degree or industry experience.

Whether you have a PhD and want “real life” work, you’ve been dreaming of working in the agency world for a long time, or you are a start-up founder who needs a little more variety in your everyday work – tell us why we should get to know you and what you are particularly interested in when it comes to working at Ray Sono.


You’ll fit right in when you…

... have extensive professional experience in the development of digital products, services, agile software development in B2C or B2B, and experience in agile working methods

... are familiar with the entire UX process: you take responsibility for the development of digital services from the initial idea to prototyping/MVP to scaling and delivery/rollout.

... are able to analyse complex problems and develop creative solutions.

... have in-depth knowledge and practical experience in user research, conceptual work and prototyping.

... are communicative and empathetic, offering advice and presenting yourself confidently towards customers and enjoy moderating workshops.

... are familiar with (design) tools such as Figma, Jira, Confluence and Mural

... have a good command of written and spoken German and English.


What you can expect from us:

Meaningful projects: We don’t just communicate and make PowerPoint slide decks. We develop and support our clients in the long term – in exciting industries and technologies. We work with end users and management. We don’t just make recommendations; we also build and develop. We experience the effects of our work – and use this knowledge to improve.

Your ideal workplace: Remotely from your home office, in one of our beautiful city centre hubs in Berlin, Frankfurt am Main or Munich – or a mixture of both? Crucial: Where can you work most easily and efficiently with your team and your clients? Whether you prefer a Mac or PC, we provide you with the optimal equipment.

Consultancy and travel: In our projects, we have a say as to when on-site appointments make sense – and when they do not. This lets us reduce travel as well as act sustainably.

Work-life balance: We offer fair overtime compensation from the first minute on, flexible working hours and sabbaticals.

Family-friendly: We have many parents in our teams – working both full- & part-time. In Munich, we even have some reserved childcare spots at a partner nursery school.

Mobility: Do you have a customer appointment that’s inconvenient to reach with public transportation? Then grab one of our hybrid company automobiles from the vehicle pool.

Communication – inside and outside of our teams: We keep in touch and stick together. Online and offline. We provide good project onboarding – together we find out where and how you can have the best impact. Various team and Ray Sono formats provide support and create space for internal communication.

Continuing education & career paths: You participate in our numerous internal “Ray Academy” formats and create a personal development plan with your manager – including external coaching or customised training measures. Regardless of whether your long-term goal is personnel responsibility, professional leadership, or something else entirely, we support you along your journey.

Become part of our culture: Whether you are the top scorer in the “RasenMayors” Football Club, have the best skateboard or inline skating choreography in the “RollingRays” or are a new singing talent in “RayC/DC”, our own band, you’ll definitely find like-minded people. You can also get involved in one of our pro bono projects (“Ray Helps”) and assist the Tabaluga Children’s Foundation, for example.

Read more here

What’s next?

  1. Apply with your CV and a short cover letter explaining what you like about us. Use one of our above questions, for example, as a starting point.
  2. Our People Team will contact you for a first meeting with your future team.
  3. You will meet and get to know one of our UX Team leads.
  4. If you get on well with the team lead, we will introduce you to more of the team – all to help you get a good picture of what it is like to work with us.
  5. The last step will be a job offer in the form of a contract.

Sounds good? Then let’s talk!

Apply now

Would you like to learn more about us? Get in touch!

Would you like to learn more about us? Get in touch!

Kate Lechner
Senior Recruiter